Thank you for making a purchase from the Art by Dawn website
Please note our Terms and Conditions below.
By using this website and purchasing goods from the Art by Dawn store, you accept these terms and conditions.
Postage rates advertised on this site are for postage to UK mainland addresses. If you are located overseas, please email us to discuss your order.
The online shop is operated by Art by Dawn, the trading name of Dawn Smith.
Telephone: 07964 555152
All prices are quoted in GBP Sterling and do not include VAT.
Payment for goods purchased from this site may be made by PayPal, or credit / debit card and transactions are processed securely by PayPal. We do not store credit card details or share customer details with any 3rd parties. Simply proceed to Checkout securely with Paypal when you have finished adding goods to your basket.
We are aware of our responsibilities to the consumer, and have taken all steps to ensure our business meets the requirements of related EU and UK consumer protection laws, particularly the Distance Selling Regulations (2000), the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 and other legislation specific to the products that we sell.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
We aim to dispatch greetings cards within 1-2 working days of receipt of your order, and prints within 3-5 working days, but please allow up to 7 days for delivery of all items. If your order is urgent, please email us or telephone and we will do our best to speed things up.
Your right to cancel
If your order value is £42 or more, you have the right to change your mind and cancel your order within 14 days of receiving the goods, without giving us a reason.
If you wish to use this right to cancel, you may inform us by email, post or telephone, or you can use the standard cancellation form, which can be downloaded here. We are obliged by law to provide this cancellation form, but you are not obliged to use it and you may use one of other methods mentioned above instead. If you do wish you use the standard form, please send the completed form to us by post or as an email attachment.
Goods returned should be returned in a saleable condition within 14 days of the date when you informed us of your wish to cancel the order. You will receive a full refund of the purchase price including the P&P costs you have paid us for dispatching the goods to you. However, you will be responsible for paying the return postage.
Returned goods should be sent to:
Art by Dawn
Returned goods should be suitably packaged to avoid damage, preferably using the packaging in which they were sent to you. We reserve the right to make a deduction from the refunded amount if goods are not returned in a saleable condition or if cellophane wrappers have been removed from greetings cards.
This does not affect your statutory rights (see below).
Dissatisfied with your order?
You may return damaged or unsatisfactory goods, whatever the value of your order, in line with your statutory rights. Please contact us immediately if you are dissatisfied with your order and we will discuss how you can return them to us.
Tel: 07964 555152
Copyright and liability
No part of this site may be copied or adapted without permission from Dawn Smith. We have made every effort to ensure the accuracy of the information on this website but cannot accept responsibility for any inconvenience, loss or damage caused as a result of inaccurate information on these pages. If you have any comments or questions about the accuracy of information on this site please contact: firstname.lastname@example.org
Neither Dawn Smith nor her partners, affiliates, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information and content included in the site. Dawn Smith disclaims any responsibility for the content of any third party websites to which this website is linked. Any reference made on this web site to any third party does not constitute or imply an endorsement or recommendation of that third party by Dawn Smith.
Law and Jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Any information we collect about you will be used strictly in accordance with the GDPR regulations 2018.
We will not disclose information about you to a third party except in accordance with that law.
We will give you the chance to refuse any marketing email from us.
You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
See our Privacy page for more details